Groupe Interway digitalizes the first Krispy Kreme store in France
Interview de Krispy Kreme suite à l’ouverture de leur 1ère boutique en France
Thibaut Lagorce
Chief Digital Officer – Krispy Kreme Doughnuts France
Project: Integration of digital solutions for Krispy Kreme Doughnuts France flagship.
Doughnut maker Krispy Kreme opens its very first boutique in France, drawing on the expertise ofInterway and Instore Solution, subsidiaries of Groupe Interwayfor complete IT and digital integration, all in just one month.
What was your initial project?
Krispy Kreme has always been at the forefront of innovation in the digitization of its access points, nearly 12,000 worldwide, to offer its one million daily customers a high-quality, efficient and secure service, and to facilitate the work of its employees.
En vue de l’inauguration de notre tout premier établissement en France, nous cherchions un partenaire capable de mettre en place rapidement un écosystème digital complet, de l’installation d’un réseau local aux bornes de commandes, en passant par la vidéosurveillance, des écrans de diffusion et une sonorisation du lieu.
The challenge was to deliver a phygital customer experience worthy of the event, under extremely tight deadlines, since the opening date was set for December 6.
We also had to ensure that the entire infrastructure was sufficiently robust and reliable to enable us to concentrate on welcoming and serving our first customers, who were expected in large numbers over a daily 8am-10pm shift.
Finally, given our development ambitions, we needed a system that was both scalable and flexible, and could adapt to our different store formats.
What solutions have been chosen?
In addition to technological solutions, we wanted to rely on a managed services operator capable of supporting us in the deployment of a solution, its maintenance in operational condition, its optimization and the regular integration of our new services.
The integration carried out by Groupe Interway is based on the installation of all SD-Branch infrastructure solutions (WiFi, SD-WAN, LAN, WLAN, Cameras), enabling optimal operation of the point of sale, as well as digitized customer paths via our Ordering Kiosks, Multi-Purpose Digital Signage, Public Address and WiFi HotSpot solutions.
Why choose Groupe Interway?
We were looking for a partner who would be able to adapt to our business needs and challenges, while at the same time being a source of new ideas.
Groupe Interway a démontré une réactivité exceptionnelle en tant que partenaire global dans le processus de digitalisation de notre point de vente. Depuis la conception initiale jusqu’au maintien en condition opérationnelle, Interway s’est engagé de bout en bout pour assurer le succès de cette ouverture.
Leur expertise complète a été cruciale pour la mise en place de solutions robustes, mais surtout, leur engagement en fait un partenaire fiable pour l’avenir. Nous sommes confiants que la collaboration avec Groupe Interway continuera à jouer un rôle clé dans le développement de nos solutions, contribuant ainsi à notre croissance et à l’amélioration continue de notre expérience client.
L’expertise approfondie et la maîtrise technologique du Groupe Interway, associées à leur approche métier, ont constitué les piliers essentiels de notre partenariat pour conduire à la réussite de l’arrivée de l’enseigne Krispy Kreme en France.
Le mot d’Eric Jotti
General Manager at Groupe Interway
The Groupe Interway has been integrating technological and digital solutions on behalf of its customers for over 30 years, and incorporates advanced functionalities developed in-house that are indispensable in today's restaurant and retail industries.
The integration of an efficient phygital customer journey is reshuffling the cards in the market and enabling us to compete with incumbent operators. What's more, our close relationship with our customers enables us to offer a global integration solution tailored to optimize their applications, their customer journeys and their customers' experience.
Our DNA drives us to deliver maximum value above and beyond our technological offerings, and has led us to integrate innovative functionalities into our ecosystem of innovative digital solutions.
We are on the threshold of this exciting adventure with Krispy Kreme, ready to take new steps with determination and commitment. We are confident in our ability to accompany Krispy Kreme in their national development and innovations, guided by our commitment and expertise.
We would like to thank Krispy Kreme for the trust he placed in us and for the quality of the discussions throughout all the stages of this major project.
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